Little girl with Minnie Mouse
  • On Dec 11, 2019
    William j from NE Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Is there an additional cost to download memory maker photos after purchase of memory maker. Current downloads show a disney lettering overlay with no link to overlay

    Thanks for bringing your question to the Disney Parks Moms Panel, William!

    My family and I absolutely love our Memory Maker photos! We’ve used the Disney PhotoPass Service to capture our Walt Disney World Resort memories since our first family vacation almost eight years ago. With two options (Memory Maker that starts immediately and the Memory Maker advance purchase), you might be seeing watermarked photos for a couple of reasons.

    If you purchased the Memory Maker in advance of your Walt Disney World Resort vacation, photos taken within three days of your initial purchase will not be included in your downloads. If you’re seeing watermarks on photos taken within that window, that will be the problem. If you purchased Memory Maker for immediate use, though, you may be seeing the watermark because your Memory Maker has not yet been activated.  My fellow Disney Parks Moms Panelist Andrea has some tips for activating your Memory Maker purchase within your My Disney Experience account online or via the My Disney Experience mobile app.

    If you’re still seeing the watermarks after you’ve activated your Memory Maker, first try logging out of your My Disney Experience account and logging back in again. Should you still have issues, you can call the Disney PhotoPass helpline and a Cast Member can walk through your issues with you over the phone.

    I hope your situation is sorted out soon, William, and that you’re able to download all of your fabulous Walt Disney World Resort vacation photo memories with ease.

    Please let us know if you have any additional questions; we’re always happy to help.

    Amy
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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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