Family on deck
  • On Aug 3, 2022
    James from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am adding some one to my cruise itinerary. I have the Castaway Club numbers for my immediate family but since I am adding my mother, I would like to provide her Castaway Club number to the booking agent. How do I get her number?

    Ahoy there, James! Thanks so much for visiting with us!

    Disney Cruise Line automatically enters cruisers into the Castaway Club after their very first sailing on any one of the stunning fleet of Disney Cruise Line ships. It should be as easy as sliding down the AquaDuck to find your mom's Castaway Club number. 

    The first thing to do is have your mom log into her account. Go to the "Already Booked" tab, and when the drop-down menu drops down, scroll down to the bottom, where you'll see the tab for the Castaway Club. Once you get there, you'll see Welcome Back right at the top, and just underneath, you'll find your level in the Castaway Club along with your Castaway Club ID number. 

    If for some reason your mom's number doesn't come up when she logs in, we've got another option. You'll want to go ahead and call Disney Cruise Line and speak with a Cast Member. They'll be able to look up your mom's number and make sure she has it attached to her reservation.

    I hope we've gotten you in shipshape and ready to sail, James. Your vacation will be here before you know it, and I hope your planning from here on out is nothing but smooth sailing.

    Anna
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Meet the Panelist: Anna, New Jersey

My name is Anna and I am a retired teacher with a J.D., a proud Navy wife with 30+ years of experience, mom to three daughters and a son-in-law, and grandmom to three tiny Disney fans. I have planned vacations for all sorts of special occasions and celebrations, but I really enjoy DVC vacations, helping military families, and assisting those with special dietary needs.    Learn More About Anna

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