Mickey dressed in holiday clothes in front of a Christmas tree.
  • On Nov 25, 2022
    Stacey from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I added 3 tickets and guests to my account and booked a reservation for Hollywood Studios on Tuesday and now I cannot find them, but when I try to link the tickets again it says they have already been added. Not sure what I am doing wrong. Thank you

    Hi Stacey!

    I'm excited to hear from another Stacey who loves Walt Disney World

    It sounds like you are doing everything correctly, but let me help you by providing a few tips.

    I am not sure if you've tried to link the tickets through your My Disney Experience Mobile App or a computer, but what has worked for me in the past is switching up the method I'm using. If you linked them using the My Disney Experience Mobile app try using your computer instead.

    Once you are logged into your Disney account on your computer, visit the page to link your reservations and purchases. From this page, you can link your resort reservation, dining reservation, tickets, memory maker, magic band, or annual pass. Make sure to have the confirmation number handy so you can easily link it to your account. The confirmation number can be found in the email you received.

    If the tickets were not linked previously, this should help. Another option is to link tickets through your Friends & Family list. If you linked the tickets in this manner, make sure that those guests have the setting enabled to share. Depending upon the settings, guests connected via Family & Friends will be able to see all of your plans or only view plans you have in common. The default setting is “All My Plans”. To change what plans you are sharing with someone on your Family & Friends list, go to your Family & Friends list, select the person and select either “All My Plans” or “Only Plans We Share”.

    If you're still unable to see your tickets in your My Disney Experience account, please call Guest Relations at 407-939-1936.

    I hope you have a magical vacation!

thumbnail image for Stacy

Meet the Panelist: Stacy, South Carolina

My name is Stacy and I'm a native Carolinian, single mom to two amazing teens, and a Walt Disney World fanatic! My kids and I are Disney Annual Passholders and whether we are celebrating a birthday, running a runDisney race, or simply having a craving for a Mickey pretzel, we visit the most magical place on earth as much as possible! I am ecstatic to share the tips and tricks I have learned over the yEARS as part of the planDisney panel!
Learn More About Stacy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.