• On Oct 3, 2021
    Carrie from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I added my magic passes to my Apple wallet on my phone. I am now trying to add them to my iwatch. But I keep getting an error message saying unable to load. Has anyone else had this problem and could guide me through what to do? Thank you

    Welcome back, Carrie! 

    I’m so glad you stopped by planDisney today.

    When Disney MagicMobile service first made its debut, I was so excited to hEAR that there was a new option to enter the theme parks! With a linked theme park ticket and Disney Park Pass reservation, not only is the Disney MagicMobile service a contactless way to enter the theme parks, but it’s also convenient as it’s connected through your eligible smart device! 

    Carrie, I spoke to a Cast Member at the Internet Help Desk for technical support at (407) 939-7765 and was told that once you've set up the service onto your Apple Wallet, your passes should have automatically loaded onto your Apple Watch. You will want to make sure your Apple Watch has the latest WatchOS version and is connected to iCloud, as well. A friend of mine recently learned that as long as your Apple Watch is a series 3 version or newer, you should be able to connect your Disney MagicMobile digital pass to it.

    If you’re still having trouble with this, please feel free to reach out to a Cast Member at the Internet Help Desk. Rest assured, you’re also able to pick up admission cards that will act as your tickets at the Will Call windows, which are located at the entrance of all four theme parks. You can also use a previously linked MagicBand!

    We can’t wait to welcome you to the magic, Carrie. Have an enchanting visit!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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