Couple at it's a small world; costume
  • On Nov 30, 2023
    Patricia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My account says I’m off penalty state amd can reserve starting 11/30. It is now 11/30 but it doesn’t allow me to check next to my name to reserve.

    Hi there, Patricia!

    Welcome to planDisney and we're so glad to see you here! I'm a Magic Key Holder like yourself and I hope you've been able to use yours to experience the magic of the Disneyland Resort many times this year. I can certainly understand when life throws you a curveball and you aren't able to follow through on those park reservations that you've made, though. 

    I'm glad to hear that your penalty period is at an end! I'm wondering if there was perhaps a software glitch that affected the resolution of your Magic Key's penalty state? I remember seeing reports on social media about technical issues involving a third party payment vendor that caused a delay in processing payments for a number of days around that time. I suspect that it has since been corrected and that you will now be able to make park reservations again. If you check and find that you are still unable make a new reservation, I would recommend contacting a Cast Member at the Magic Key Holders line and requesting their assistance. 

    Have you used the Magic Key Portal found in the Disneyland Mobile App yet? I find all sorts of neat souvenirs and Magic Shots that are offered only to Magic Key Holders. And if you haven't already, I'd highly recommend making reservations at the Magic Key Terrace. I recently hosted my sister's family there and we had a wonderful meal overlooking the Park. 

    Patricia, I hope that this was helpful for you and I'm sure that you're excited to make some park reservations so you can continue enjoying the Parks! If you need anything further from us, please don't hesitate to write again. You're always welcome at planDisney!

    Wishing You a Great, Big, Beautiful Tomorrow!
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Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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