Family with balloons at Grand Floridian
  • On Apr 6, 2022
    Jennifer from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I accidentally purchased four children (3-9) tickets instead of two children + two adults. Can I change two children tickets to adult tickets?

    Hey there, hi there, Jennifer! Welcome, and thank you so much for your question.

    I have heard it said that everyone is a kid again at Walt Disney World, but as much as I believe that, I still think they're going to want you to swap your tickets for adult tickets. And honestly, you are not the first person to have done this. I speak from personal knowledge, with an eye roll from my husband, who was once asked if he thought his five o'clock shadow would be a telltale sign that he wasn't an eight-year-old.

    The best way to do this is to reach out to Guest Services. The phone lines are super busy right now, but if you can make your call either first thing when they open at 7 AM or closer to the 11 PM closing time, you may not have as long to wait. There are also chat options, both on the website, and on your My Disney Experience app on your phone. That may be a bit quicker.

    Once you get the correct tickets linked to your My Disney Experience account, Jennifer, don't forget to make your theme park reservations. I would hate to see you miss a chance to go to the parks you want on the days you want to go.

    I hope you are soon making magical memories with your family, Jennifer!
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Meet the Panelist: Anna, New Jersey

My name is Anna and I am a retired teacher with a J.D., a proud Navy wife with 30+ years of experience, mom to three daughters and a son-in-law, and grandmom to three tiny Disney fans. I have planned vacations for all sorts of special occasions and celebrations, but I really enjoy DVC vacations, helping military families, and assisting those with special dietary needs.    Learn More About Anna

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