Dad and Daughter at EPCOT with Mickey Ice Cream; Princess Aurora hat and jacket; Minnie Mouse shirt
  • On Apr 26, 2025
    Sherry from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just accidentally purchased a Disney plus gift card instead of a Disney gift card. We are going to Disney World in September and this is the wrong card. Am I able to return it for the correct gift card? I have the original receipt

    Hi there, Sherry! Thanks so much for reaching out to planDisney with your question!

    Disney Gift Cards are such a helpful tool when planning a Walt Disney World vacation...they can be used for theme park tickets, resort stays, dining, merchandise, and so much more. I completely understand how easy it is to accidentally grab the wrong type of card, especially with so many options out there!

    Unfortunately, Disney+ Gift Cards are intended specifically for the Disney+ streaming service and can’t be used toward purchases at Walt Disney World Resort. I know that’s not the news you were hoping for, and I truly wish I had a more magical answer.

    Since you have your original receipt, I recommend reaching out to the retailer where the card was purchased. While Disney+ gift cards are generally non-refundable through Disney, some stores have return policies that may allow an exchange or refund. It’s definitely worth a try! If the retailer is unable to help, you might also consider contacting the Disney+ Help Center for further guidance, or possibly gifting or selling the card to someone who’s looking to subscribe.

    You’re not alone. This mix-up happens more often than you’d think! In fact, a fellow planDisney alum, Prince, shared some helpful advice with another guest in the same situation. I’ve linked his response in case you’d like to take a look.

    I’m wishing you all the best as you get everything sorted out, and how exciting that you’re headed to Walt Disney World in September! That’s usually right in the heart of one of my favorite events, the EPCOT International Food & Wine Festival, so hopefully there’s still plenty of delicious magic ahead!

    Warmly,

    Eean
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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! My name may be unique, but my love for Disney is something I share with many. I'm the mom who's always ready to sprinkle a little pixie dust at PTO meetings, in the grocery store aisle, or during my monthly Bunco club. Whether it's sharing tips for navigating the parks or helping someone plan their dream trip, I can't resist the chance to make someone's Disney vacation even more magical! Learn More About Eean

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