Cinderella Castle Detail
  • On Oct 24, 2022
    Samantha from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was able to snag a reservation for akershus! But my card has been charged, without verifying if any guests are children. I did not see where it said this was a prepaid meal. Is this new with this restaurant reopening?

    Samantha, it is with deepest pride and greatest pleasure that we welcome you to planDisney. Thank you for being our Guest!

    It's time to shine your glass slippers, pick a magical red rose, and pop on your crown because you'll soon be dining with royalty. Samantha, I'm thrilled that Akershus Royal Banquet Hall will finally be reopening its doors on November 4, 2022, but I'm even more excited to hear that you'll be joining the princesses for a royal feast on your upcoming trip! Making advance dining reservations is a great way to secure a little extra magic during your trips to Walt Disney World Resort

    Additionally, I'm so glad that you brought this great question here today. After consulting the Magic Mirror on the wall (and a few Cast Members), I found out that this has been an occasional issue for some Guests when booking this reservation. However, I have good news for you! I was told that this is a known error and that the pending charge will fall off your account. However, if you prefer to speak to someone directly without waiting for this charge to fall off, you can call Guest Services at 407-828-5630 and choose option 3 for accounting or email guest.services.billing@disneyworld.com

    While you're putting the finishing touch of pixie dust on your magical vacation, take a peek at all of the holiday offerings returning to Walt Disney World Resort this year! And if you have any other questions about your upcoming trip, don't hesitate to reach out to us again. We're here to help!

    Faith, trust, and pixie dust,
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hiya, pal! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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