
Jane D, United Kingdom
- 7/6/2022
About Me
About My Family
About My Disney Experience
Questions I’ve Answered
- On Jun 4, 2022
Natasha from Suffolk askedIs there any way i can add genie + to my 14 day tickets, it was offered as an add on but now seems to have been pulled from uk residents. I wish i was informed in time to book it, any chance it can be added?Jane AnsweredHello Natasha, and welcome back to planDisney, it's so great to see you here once again.As I'm the current UK-based planDisney Panelist, just like you, I also book my family's jolly holidays to Walt...View Related VideosTop Spring Break Tips at Disney | planDisney Podcast - Episode 1
- On Jun 3, 2022
Asa from Bristol askedI would like to pre book parks and blizzard beach etc but cannot seem to do so. Please could you help.Jane AnsweredHello Asa, and welcome to planDisney.Oh boy! I must begin by telling you that as the current UK-based Panelist here at planDisney, it really does make my zip-a-dee-doo-dah-day when I get the...View Related Videos - On Jun 1, 2022
Rowena from Gibraltar askedWe have just paid for our Disney hotel and park tickets and are trying to link them on the app but when we enter the reference number it keeps asking for it again. Is there another number we need to be given please?Jane AnsweredHello Rowena, Welcome to planDisney! We're so very glad you've stopped by with such an important question for us to help you with today. As the current UK-based Panelist, it will be my absolute...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 30, 2022
Renee from OXFORDSHIRE askedHi everyone, Just wondering how UK visitors can purchase tickets for mickeys Christmas party ? And when they are released normally ? Thank you so much :)Jane AnsweredHello Renee, Welcome to planDisney! And thanks so much for stopping by with such an important question concerning a possible return of Mickey's Very Merry Christmas Party for 2022.As the current... - On May 30, 2022
Helen from West Yorkshire askedI cannot find how to book Savi’s workshop on the Disney World app. The page says that reservations are available but I cannot find a link to check dates. We are within 60 days of travel. Please please help me to make a reservation.Jane AnsweredHello Helen, and welcome to planDisney!As the current UK-based Panelist here at planDisney, it really is my pleasure and delight to be the lucky one assisting you today with your wish to book Savi's...View Related VideosTips For Visiting Star Wars: Galaxy's Edge & Star Wars: Galactic Starcruiser
- On May 29, 2022
Deborah from TN askedWhat address do I use for gps purposes to get from the airport to the animal kingdom lodge Jane AnsweredHello Deborah, and welcome to planDisney!As I'm an international Guest who visits Walt Disney World Resort, I naturally navigated towards your great question concerning GPS directional advice for...View Related Videos - On May 29, 2022
Margaret from Glasgow askedHi i have existing tickets booked via a package through uk travel agent. I tried to add genie+ via MDE app but could not. Do i need to do this through my uk travel agent?Jane AnsweredHello Margaret,Welcome to planDisney! I'm so happy that you've taken the time to stop by with such a tiggerific question for us to help you with today. And, as the current UK-based Panelist, it...View Related VideosA Look Inside The Haunted Mansion Ballroom | planDisney Podcast - Episode 3
- On May 29, 2022
Rebecca from Durham askedHi, I have made a theme park reservation for me and my guest on my Disney experience. Will that allow us both entry into the park or will they need a separate reservation?Jane AnsweredHello Rebecca, May I begin by wishing you a very warm welcome to planDisney! It's always bibbidi-bobbidi-beautiful for me as the current UK-based PlanDisney Panelist to say a big ol' British...View Related Videos - On May 29, 2022
Stacey from Northamptonshire askedHave tried linking my will call tickets To the Disney app but just keep saying Please link this ticket order on Disney world.com the my disney experience app is not able to link will call ticket Jane AnsweredHello Stacey, Heigh-ho! You're truly as welcome as can be here at planDisney, and I must tell you how happy I am to have the pixie-dusted opportunity of assisting a fellow British Guest with their...View Related Videos - On May 29, 2022
Lorna-dawn from London askedTravelling from the Uk to MK, in Florida. Looking to purchase discounted magic bands in advance as we are resort guests, but the advice you gave last August, in a previous post, doesn’t seem to work. Please can you help ? Thanks in advanceJane AnsweredHello Lorna-dawn, Welcome to planDisney! And I must tell you that as the current UK-based Panelist, it totally tiggerific for me to see you here today.I'm delighted to learn you're planning what's...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 29, 2022
Kim askedI have a question concerning the vacation packages 2023. At the moment there are already vacation packages on sale on the UK and Ireland site. Can I book a package on the Ireland site as a European citizen? Will the European packages be the same?Jane AnsweredHello Kim, Welcome to planDisney, and thanks for asking planDisney such an interesting question!As the current UK-based Panelist here at planDisney, the question you pose really intrigued me, so I...View Related VideosA Look Inside The Haunted Mansion Ballroom | planDisney Podcast - Episode 3
- On May 27, 2022
Hazel from Scotland askedI accidentally removed my ticket attached to my partner’s name and I can’t find it. I’m in the UK and can’t phone an American number. Please help!Jane AnsweredHello Hazel, Thanks for bringing us such an important question about your September plans to holiday at Walt Disney World Resort. As the current UK-based Panelist, I'm going to try my very best to...View Related Videos - On May 27, 2022
Alison from Essex askedWe are flying to Disney World Orlando in December 2022. Are the flight codes available for us to book our seats on the plane? If so, how do I get the codes? Can they be emailed to me?Jane AnsweredHello again, Alison, Thanks so much for returning to planDisney with another wonderful question about your December holibobs to the magic of Walt Disney World Resort. The Holidays at the most...View Related VideosTips For Visiting Star Wars: Galaxy's Edge & Star Wars: Galactic Starcruiser
- On May 27, 2022
Alison from Essex askedAre there any meal deal packages or alternative food options for our visit in 2022?Jane AnsweredHello Alison,Welcome to planDisney, and thanks for asking such a delicious question about dining at Walt Disney World Resort!My family and I are the kind of Guests who plan our Disney days around our...View Related Videos - On May 27, 2022
Rebecca may from West yorkshire askedIf I am not staying at a Disney hotel how do I send things I buy in the park back to the UK using a postal service?Jane AnsweredHello Rebecca MayI must begin by telling you that it always makes my zip-a-dee-doo-dah-day when I have the pixie-dusted opportunity of assisting a fellow British Guest with their jolly holiday plans...View Related Videos - On May 27, 2022
Wayne from hertfordshire askedHave deactivated 1 magic band and pass but still on booking party Jane AnsweredHello Wayne, and welcome back to planDisney!We're so happy that you've taken the time to drop back to us with another enquiry about your holiday to the magic of Walt Disney World Resort. And, as the...View Related VideosTips For Visiting Star Wars: Galaxy's Edge & Star Wars: Galactic Starcruiser
- On May 26, 2022
David from South africa askedI have 14 day tickets from the uk and have linked 2 to my son in error and cannot reassign to my daughter. Please help with this. Is it also possible to add genie plus to the tickets?Jane AnsweredHello David,Thanks for stopping by planDisney with such important questions for us to help you with today.As a Brit myself, I'm so happy to know that you've already purchased 14-Day Magic Tickets for...View Related VideosTips For Visiting Star Wars: Galaxy's Edge & Star Wars: Galactic Starcruiser
- On May 26, 2022
Robert from Scotland askedIf you are looking to book accommodation at a resort and on the dates you would like to stay there are two examples of deluxe studio available. Does this mean there are in fact only two studios available or does it mean something else?Jane AnsweredHello Robert, and welcome to planDisney.As the current UK-based Panelist here at planDisney, it always makes my day extra jolly when I have the pixie-dusted opportunity of assisting another Guest,...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 23, 2022
Jan from Wiltshire askedI will be at Animal kingdom lodge Kidani after a cruise for 9 days. I was wanting to go into the parks for 1-3 days but can’t See the prices for a 1 day or 2 day ticket. Could you help me please Jane AnsweredHello Jan, or as Cast Members sometimes greet Guests staying at Disney's Animal Kingdom Lodge, "Jambo!"And, I must say that as the current UK-based Panelist here at planDisney, it's a real treat for...View Related Videos - On May 23, 2022
Jorge from FL askedcan you pay your Disney vacation with paypal?Jane AnsweredHello Jorge, I'd like to begin by wishing you a heigh-ho and a warm welcome to planDisney!Jorge, with so many payment options available to folks today, this is such an important question to bring to... - On May 22, 2022
Fernando from Sevilla askedI have booked with Walt Disney Travel Company. I received Walt Disney Walt Disney World® 2022 Booking Confirmation Number, but that number is not valid for MyDisneyExperience, neither can access to manage my booking. I have notJane AnsweredHello Fernando, and welcome to planDisney!It's so fun to learn that you've already gone ahead and booked what is sure to be a practically perfect in every way holiday this year at Walt Disney World... - On May 22, 2022
Melissa ann from England askedHi I’m travelling from the U.K. and I’ve heard the beach club smells really nice so I was wondering is it possible to order something online and have it delivered to the hotel as many things can’t be shipped to the U.K. Many thanks MelissaJane AnsweredHello Melissa Ann, Welcome back to planDisney! It's so great when Guests return to us time, after time again with such tiggerific questions about visiting Walt Disney World Resort.As I'm the current... - On May 22, 2022
Chris from Essex askedHello, I have my Disney Genie plus tickets (4) details via my UK holiday company ready to exchange when at Disney USA. However, I would like to reserve my park days in advance of my arrival in August. Please can you advise how I can do this. ThanksJane AnsweredHello Chris, Just like Lumiere sings to Belle, "It is with our greatest pleasure that we welcome you here to planDisney!" And, as the current UK-based Panelist, I thank you for stopping by with such...View Related VideosTips For Visiting Star Wars: Galaxy's Edge & Star Wars: Galactic Starcruiser
- On May 21, 2022
Jay from Kent askedHi. I booked a package direct with Disney for September 2023 and now I saw a new offer coming out at the end of May for dining credit and Disney spending money. Am I able to add this offer to my package? We already got the 14 days for 7 tickets :)Jane AnsweredHello Jay, Welcome back to planDisney. It's supercalifragilisticexpialidocious to see you back here once again!Oh boy! All the current EARidescent Walt Disney World Deals really so seem to make the...View Related VideosA Look Inside The Haunted Mansion Ballroom | planDisney Podcast - Episode 3
- On May 21, 2022
Helen from West Yorkshire askedWe booked our holiday through a UK travel agent 7 days ago. When I have tried to log into my Disney Experience and link my reservation, I have been told that my reservation doesn't exist. I have tried logging in on my phone and laptop. Can you help?Jane AnsweredHello Helen,As the current UK-based Panelist here at planDisney, it'll be such a delight for me to offer you some pixie-dusted assistance today with your jolly July plans to holiday at Walt Disney... - On May 20, 2022
Susan from Cleveland askedWe have ultimate tickets , does this mean we can go to multiple parks in one day ? Also I wanted to add genie plus to my tickets but my travel agent is unable to do this .Jane AnsweredHello Susan, Welcome to planDisney, it's totally tiggerific to see you here! And, as the current UK-based Panelist, it's truly my pleasure and delight to be the lucky one assisting today with your...View Related Videos - On May 18, 2022
Madelyn from WI askedCan I get groceries delivered to the front desk at All Star Sports Resort? And pick them up after I arrive?Jane AnsweredHello Madelyn, Welcome, and thanks so much for taking the time to stop by planDisney with such a great question concerning your upcoming magical May vacation at Walt Disney World Resort.Oh boy! I...View Related Videos - On May 18, 2022
Erik from NJ askedHello! How far in advance would you recommend making park reservations for Epcot and AK? We are coming the last week in August. This will be our first time traveling since they instituted the park reservation system-don't want to get shut out!! Thanks!Jane AnsweredHello Erik, Heigh-ho! And welcome to planDisney, it's so great to see you here today.One of my greatest joys is found in planning a practically perfect in every way jolly holiday to the magic of... - On May 18, 2022
Molly from Yorkshire askedHow do I book Capture the moment from the UK?Jane AnsweredHello Molly, and welcome to planDisney.It's simply supercalifragilisticexpialidocious to see you here today! And, as the current UK-based Panelist, it truly is my pleasure to try and ensure your...View Related Videos - On May 16, 2022
Jeroen from noord holland askedHi, is to possible to get an 1 day ticket? Can't find it on the site. Thank you.Jane AnsweredHello Jeroen, May I wish you a very warm welcome to planDisney! It's totally tiggerific to see you here today.As a fellow international Guest myself, I can totally relate to having somewhat limited...View Related Videos - On May 16, 2022
Stuart from North Yorkshire askedI know magic bands are not sent out to home addresses, i was wondering would we have tickets sent in the post to the uk?Jane AnsweredHello Stuart,As the current UK-based Panelist, it really does make me smile as wide as the Cheshire Cat to welcome you here today to our planDisney Wonderland!Stuart, it sure sounds as if you might...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 16, 2022
Sarah from Bristol askedHaving issues adding Genie+ to my existing park tickets. Been advised to go to "My Experience Acc", "Tickets & Memory Maker" and I should see a blue link that says "change tickets". Can see my tickets but no link to amend?Jane AnsweredHello Sarah, Thanks so much for dropping back to planDisney with such a great follow-up question for us to help you with! And, as the current UK-based Panelist, it will be my absolute pleasure and...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 16, 2022
Fiona from East Renfrewshire askedI have booked with attraction tickets, where do i collect my tickets on arrival? Jane AnsweredHello Fiona, and welcome to planDisney.It's totally tiggerific to see you here today, and as the current UK-based plandDisney Panelist, it will be my absolute pleasure to assist with your...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 16, 2022
Hannah from Lancashire askedHello again We arrive from the uk late afternoon/early evening if everything runs smoothly. We have park reservations for then. If we are unable to make it, will there be any consequences?Jane AnsweredHello again Hannah, and a warm welcome back to planDisney!It's bibbidi-bobbidi-brilliant to see you here, and thanks for asking us yet another wonderful question concerning your jolly July holiday at...View Related VideosTips For Visiting Star Wars: Galaxy's Edge & Star Wars: Galactic Starcruiser
- On May 15, 2022
Andrea from Berkshire askedHi, when we lasted visited im sure i was able to print out the pages from MyPlans on My DisneyExperience so that the kids could look at it. now when i try to do it its 22 pages long and we dont have that many plans:) Am i missing a print option on the pageJane AnsweredHello again Andrea, and welcome back to planDisney!It's supercalifragilisticexpialidocious to think that your family's jolly June holiday to Walt Disney World Resort is almost upon you! And I feel...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 14, 2022
Amor from Gauteng askedGood afternoon, we are getting married in South Africa on the 18th of Feb 2023, we would love for our honeymoon to be in disney world florida. We want an amazing package with the best value for our special trip.Jane AnsweredHello Amor, Firstly, from all of us here at planDisney, we wish you many congratulations on your engagement and subsequent wedding planning for February 18th, 2023! I can just imagine how excited... - On May 14, 2022
Sarah from Leicestershire askedTrying to book droid depot and AK starlight safari. Showing availability for the dates I want but no button or option to book. Says can book via my Disney exp app but won’t load. Is a phone number but I live in the UK.Jane AnsweredHello Sarah, and welcome to planDisney.As the current UK-based Panelist here at planDisney, it truly is my absolute pleasure to be the lucky Panelist assisting you today!Sarah, I'm so happy to share...View Related Videos - On May 13, 2022
Samantha from Lancs askedI’m in the U.K. and have no option to change my booking in my disney experience? Also I’ve got friends coming to stay with me for a few days, will they need to pay anything?Jane AnsweredHello Samantha, and welcome back to planDisney!It's so bibbidi-bobbidi-brilliant to see you back here once again, and with such great questions for us to help you with too!Oh boy! It sounds like...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 12, 2022
Adam from Tyne and Wear askedMy tickets have changed in the My Disney app from 14 day Ultimate tickets to 7 day PDS special offer tickets (with memory maker). Don't know when and it also removed all my park passes I had booked. I've emailed my booking company but any idea why?Jane AnsweredHello Adam,As the current UK-based Panelist here at planDisney, it really is my delight to welcome you here today. It's always such a pleasure for me to have the bibbidi-bobbidi-beautiful...View Related VideosTips For Visiting Star Wars: Galaxy's Edge & Star Wars: Galactic Starcruiser
- On May 12, 2022
Lee from Hertfordshire askedHow do I cancel my hotelJane AnsweredHello Lee, Welcome to planDisney, and thanks for bringing us such an important question.It's a sad fact that sometimes even the best-laid plans need to be altered, or worst still, cancelled. And...View Related Videos - On May 11, 2022
Chloe from Staffordshire askedWhen would flights to book a package from the UK in September 2023 please.Jane AnsweredHello Chloe, and welcome to planDisney. As the current UK-based Panelist here at planDisney, it's always an added delight for me when I get the pixie-dusted opportunity of assisting a fellow British...View Related VideosTips For Visiting Star Wars: Galaxy's Edge & Star Wars: Galactic Starcruiser
- On May 9, 2022
Rhonda from MO askedWe would like to know the hours of the parks in September to plan which parks we want to go to on what day. Is that information available?Jane AnsweredHello Rhonda, and welcome to planDisney!I'm so very pleased to learn you're in the midst of planning what's sure to be a truly zip-a-dee-doo-dah September vacation to the magic of Walt Disney World... - On May 9, 2022
Lisa from TN askedWe have reservations at Saratoga springs may30-june5. I noticed extended hours for deluxe hotels. Does that hotel qualify for them? Jane AnsweredHello Lisa, Welcome to planDisney! I'm so happy that you've taken a moment to drop by with such an important question about your upcoming vacation later this month, and into early June at Walt...View Related Videos - On May 9, 2022
Venise from NJ askedWhen does the 50th Year Anniversary end?Jane AnsweredHello Venise, May I begin by wishing you a very warm welcome to planDisney! We're so incredibly happy that you've taken the time to stop by with such a great question for us to help you with.I can...View Related VideosTop Spring Break Tips at Disney | planDisney Podcast - Episode 1
- On May 9, 2022
Debra from PA askedAre paper straws used everywhere in Walt Disney World? If so, I think I will pack reusable ones.Jane AnsweredHello Debra, Heigh-ho! And welcome back to planDisney, it's so good to see you here once again.This is such a great question, Debra! In recent years my own personal mission has been to "Reuse,...View Related Videos - On May 9, 2022
Paul from Lancashire askedHi, I no longer have the email address included on my profile. When I attempt to change it, it states that a code has been sent to my email address. However I cannot access this and therefore do not receive it. How can I change my email address?Jane AnsweredHello Paul, Welcome to planDisney! As the current UK-based Panelist, I'm so happy that you've taken the time to stop by with such an important question for us to help you with! After all, it goes...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 9, 2022
James from LA askedHello, we will be staying at Beach Club Villas June 18,19 Saturday and Sunday nights, I am trying to find out when and where extra evening hours is availabe?Jane AnsweredHello James, Welcome to planDisney, and thanks for bringing us such a tiggerific question about your upcoming June vacation to Walt Disney World Resort.Oh boy! I've been lucky enough to have stayed... - On May 9, 2022
Bonita from MN askedWe are staying at the cabins at fort wilderness . We are planning on having instacart deliver groceries. My question is where do we pick them up ?Jane AnsweredAs they say in the wilderness, "Howdy Bonita!"Welcome back to planDisney, it's so great to see you here once again.Bonita, you are so smart to be planning ahead for an Instacart delivery of groceries...View Related Videos - On May 9, 2022
Claire from Tyne and Wear askedhi i am trying to register my tickets and it says they are already linked to an account?Jane AnsweredHello Claire, and welcome to planDisney!Thanks for bringing planDisney such an important question today, and as the current UK-based planDisney Panelist, it will be my delight and privilege to offer...View Related VideosThe best digital tools for Walt Disney World Resort vacations!
- On May 8, 2022
Allan from Renfrewshire askedHi, I am desperately trying nightly to get a reservation for the Droid Depot for my son on July 3rd 6th or 7th and get nowhere with the app or the website? Can anyone help me as it is the one thing he really has his heart set on?Jane AnsweredHello Allan,Bright suns and welcome to planDisney! As the current UK-based Panelist here at planDisney, it will be my utmost pleasure to offer you some Alderaan-assistance today for your...View Related Videos