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  • On Jan 12, 2023
    Leigh from Canterbury Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My 12 yr old is too young to create their own Disney account (must be 13+). Is there a way to set them up with the app to use the room unlock feature & charging to our account from their own cell phone?

    Hi there, Leigh,

    To comply with United States Federal Trade Commission privacy rules, Disneyland Resort Guests must be at least 13 years old to create and use a Disneyland account. Some account features may only be available to Guests at least 18 years old. Because a Disneyland account is required to use many of the features of the Disneyland mobile app, here are some recommendations I have.

    • While you may enjoy the convenience of the Direct-to-Room service to check in and unlock your Disneyland Resort Hotel room door, you are also welcome to stop by the hotel front desk to request a physical key card for any Guest who cannot use the mobile app or who would prefer a physical key.
    • Guests may use a Disney Gift Card to purchase food, snacks, and souvenirs at most locations within the theme parks and at Disney-owned locations in the Downtown Disney District. Most Disney merchandise locations sell Disney Gift Cards. You might even find a special Batuuan Spira coin to use anywhere Disney Gift Cards are accepted.
    • A Disneyland account holder with your party’s theme park tickets linked may also link one or more MagicBand+ to their account. Then, a MagicBand+ can be associated with any of the linked tickets. That way, even Guests without access to their park tickets through the mobile app can use their MagicBand+ to enter a theme park or to redeem a return time at a Lightning Lane queue. (Note: Guests under age 14 must be accompanied by another Guest 14 years old or older to enter a theme park. And Guests under seven years old must be accompanied by another Guest 14 years old or older to ride an attraction.)

    I hope that gives some useful ideas for making the Disneyland Resort more accessible for everyone in your party, Leigh. If you have any more questions about your visit to the Disneyland Resort, I hope you’ll visit us at planDisney again soon.


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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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