Dad and Daughter in front of Cinderella Castle
  • On Apr 20, 2021
    Tammi from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Yesterday I made a reservation for the 3 tickets linked in my Disney experience for MK. Today, one of those 2 reservations is missing, and the park is full, so I'm unable to add the guest that disappeared. why would this happen????

    Hi Tammi! Welcome to planDisney, and hello to a fellow Virginian.

    You will be visiting the Walt Disney World Resort in just a couple of weeks, and I know just how excited you are getting. You will be inside the magic so soon!

    I’m sorry to hear you’re having trouble viewing the Disney Park Pass reservations you made. I have had this happen with dining and resort hotel reservations in the past, and I know it’s frustrating. I'm going to share what has worked for me in the past in the hopes it will help you.

    If you’re using the My Disney Experience mobile app, log out of the app and then log back in. Sometimes that’s all it takes for everything to magically reappear. If that doesn’t work, look to see if there is an update available in your device’s app store; sometimes the My Disney Experience mobile app gets glitchy when it’s out of date.

    If using the desktop version of My Disney Experience, try logging out, closing your browser, and then reopening and logging in again. 

    If you’ve tried these steps and it’s still not working, you’ll need to give the Cast Members at the My Disney Experience help desk a call at (407) 939-4357. They are always so helpful and should be able to help you figure out what happened. I’m not sure if they are able to restore your Disney Park Pass reservation, but it’s absolutely worth calling to see.

    I’m sending pixie-dusted wishes that you’re able to straighten out this situation and that you find yourselves “walking right down the middle of Main Street, U.S.A.” together in Magic Kingdom Park in just a few short weeks! 

    Wishing you a magical vacation,

thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

Related Video

  • thumbnail image for The best digital tools for Walt Disney World Resort vacations!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.