Disney Springs
  • On May 14, 2022
    Andrew from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Yes Because Of COVID 19 I Wasn't Able To Use My Tickets ,and I Went To Print Them Out And The We'd Page I'd Invalid Please Help

    Hi Andrew! Welcome to planDisney.

    Oh Boy! It looks like you plan on arriving next week at Walt Disney World Resort during The World's Most Magical Celebration. Create your own scavenger hunt looking for the golden Disney Fab 50 Character Collection statues located throughout all four theme parks. They make fun and unique photo opportunities. You can find everyone’s favorite warm hug-loving snowman, Olaf, at EPCOT.

    So, if I am understanding your question, it would appear you are now in possession of an expired Theme Park Ticket. If your ticket was purchased through June 06, 2020, and affected by the COVID 19 theme park shutdown, you may be eligible for a special modification or refund. You can scroll down the complete policy here.

    Regardless, here is a bit of good news for you. While Walt Disney World Theme Park Tickets are nonrefundable and nontransferable, you may use the value of an expired theme park ticket towards the purchase of a new theme park ticket. You will need to make a phone call to Disney Reservations Center to speak with a friendly Cast Member. The phone lines have been rather busy, I recommend calling early or late in the day. Alternatively, try using the chat feature either online or through the My Disney Experience Mobile App. Because I see you are located in the Sunshine State, I highly recommended heading to the Ticket Center at Disney Springs for all ticket matters. A friendly reminder both a valid theme park ticket and Disney Pass Reservation is required for theme park entry. Here is the availability calendar to verify your dates.

    Plan on spending a non-theme park day at Disney Springs enjoying award-winning dining, free parking, free entertainment, and boutique shopping. World of Disney® is the world's largest Disney store currently featuring special anniversary collections. I adore the Celebration Collection. Grab a bite or craft beer at City Works Eatery & Pour House. I recommend the Duck Nachos and Cheese Curds. Here is the full menu to browse.

    I hope this answers your question, if I missed anything, please come back to planDisney with follow-up details.

    Keeping it Magical,
thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.