Hiya there Janice!
Thank you so much for your question and welcome to planDisney! I absolutely love the My Disney Experience mobile app as it makes your trips to the parks so convenient. Between being able to check the times for your favourite rides, ordering my favourite food and making new reservations, I am constantly on the app!
People aged 13 years old and up can have their own My Disney Experience account and link with other friends and family members through the Family & Friends List, so your 15-year-old should be able to create their own account. They would simply go to the
My Disney Experience website or download the
My Disney Experience Mobile App on their phone and click on "Create an Account." Then, you should be able to enter their information, including their age, and create the account!
As for having their ticket downloaded on their phone, they would first have to link their park admission to their account by going into the "Tickets and Passes" section in the main menu. They will then be able to download their Disney MagicMobile park pass into their digital wallet by clicking on "Disney MagicMobile" in the main menu and then on "Select Passes to Share." If you are having issues doing so, or if you have other kids under 13 who have profiles managed by you on your account, you can also
send them their Disney MagicMobile pass through iMessage provided that they have an iPhone and are in your contact list. You can also
reach out to a Cast Member via chat, email or phone if you have any technical issues. Cast Members truly are real-life Fairy Godparents and can work their magic for you!
I hope this was helpful, Janice, and I hope that you and your family can have the best day ever at the Walt Disney World Resort real soon! Don't hesitate to reach out if you have any other questions, we are always happy to help!
Have a magical day,
Ariane