Mom And Daughter Hammock
  • On Apr 2, 2023
    Tara from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! My 15 year old daughter is trying to sign into the Disney cruise app but it is not letting her in. She puts in her Disney account info and then it says that she is not eligible to log in or sign up at this time. Is there an age limit? Thanks!

    Hi there, Tara! Welcome to planDisney. It's wonderful to have you join us!

    I'd be happy to help your daughter connect to the Disney Cruise Line Navigator app. Once she is onboard, she'll be so happy to have the daily activity schedule, deck plans, restaurant hours, and menus at her fingertips. You'll also be happy to be able to keep in touch using the onboard chat feature! 

    Guests between the ages of 13-17 are able to create an account within the app, with view-only access to your reservation details. Once your daughter successfully signs in, you should only need to link the reservation to her account and she'll be set. Since it sounds like the issue is that she cannot sign in, I have a few recommendations. First, make sure her Disney Cruise Line Navigator app is updated. If an update doesn't fix the problem, I'd have her uninstall and then reinstall the app and try to sign in again. If you are still experiencing this issue, I'd call Disney Cruise Line to see if they can wave a magic wand to help! 

    I'm hoping your daughter will be signed in and ready for your sailing soon! She may love to check in regularly with the character-filled cruise countdown to see the seconds tick away till embarkation day. Please sail back to us if you have more questions before the big day arrives. My pals and I are here for you!


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Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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