Greetings and welcome to
planDisney, Marcos, we thank you for your question!
Marcos, I am sorry to hear that you experienced a bit of difficulty in managing your
Disneyland Resort - Theme Park Reservation and yes, you are correct, the system cannot modify existing Disneyland Resort - Theme Park Reservations, it can only cancel them. We greatly appreciate your patience and apologize for any inconvenience and I am hoping that by the time of my response your refund has been processed. It has been my personal experience with any of my own refund matters that it takes anywhere from 7 to 14 days and sometimes a bit longer for any returns, and that too depends on the source of original payment.
I would highly recommend referring to the
Disneyland Resort Theme Park Reservation Availability calendar for a new set of dates and then proceed to secure your new Disneyland Resort - Theme Park Reservations as soon as you can, as the popularity of visiting
The Happiest Place on Earth is steadily increasing.
Tips:Upon entry into a Disneyland Resort theme park, using the Disneyland Mobile App, select the
Disney Genie+ service to save time waiting in lines for attractions that offer the Lightning Lane entrance, plus you'll enjoy unlimited digital downloads of
Disney PhotoPass attraction photos including Magic Shots from your day!
Take a closer look at all the
Disneyland Resort activities to prepare for your magical visit so you do not miss out on any of your preferred experiences!
Marcos, it was my pleasure assisting you today, I wish you success with securing your new Disneyland Resort - Theme Park Reservations, please stop by for any other planning questions, thank you kindly!
Jacqueline