Mom and Daughter at Disney's Polynesian Village Resort Room
  • On Jan 12, 2009
    Theresa Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I work in a group home with adults w/ special needs. We are planning a trip to WDW in september this year. Where do we start?! LOL! There will be 3 staff w/ 3 individuals in wheelchairs. Is there a particular resort that is more accessible than others?

    Hi Theresa!

    How wonderful that you are planning a trip!  September is an excellent choice for your vacation.  After Labor Day, the crowds thin out significantly, which should help you all enjoy your time in the parks even more.  You should also be happy to know that all of the resorts at Disney World have accessible rooms.  Specific features vary by resort, but an excellent resource/place to start planning is HERE, which is the link to the Disney World Guests with Disabilities site.  The site contains an additional link to a number of Frequently Asked Questions, helpful phone numbers and other information frequently requested by guests with special needs.  In addition, should anyone in your party have dietary concerns, allergies, etc. the site contains information that should facilitate your dining experiences.

    If you'd like to speak to someone in person regarding your specific questions, concerns or the needs of those who will be travelling with you, please feel free to call 407-939-7807.

    I would ensure that one of your first stops in the parks is to visit the Guest Relations area, where you can obtain "Guest Assistance Cards" for those in your party.  These cards will assist Cast Members operating the rides help direct you to the appropriate, accessible entrance for your party. 

    I hope you all have a magical trip!

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Meet the Panelist: Tanya, New Jersey

I am Tanya from FL, full-time mom to two fun-loving boys. I have an array of planning tips and believe I offer a unique perspective on how to make Disney an amazing adventure for individuals with a variety of needs and abilities. Learn More About Tanya

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