Greetings, Taylor, we thank you for your loyalty consulting planDisney for your Disney Destinations planning!
If you have been granted Disney’s
Disability Access Service accommodation, and you wish to join a Virtual Queue, you may do so via the
My Disney Experience app by requesting to join at 7:00 AM ET, with valid theme park admission and a
Disney Park Pass reservation. Or, you may try again at 1:00 PM ET after entering the theme park. When your Boarding Group number is called, please proceed to the Lightning Lane entrance of the attraction.
Taylor, may I offer
Disney Genie and Disney Genie+ service for your consideration. This service will streamline your theme park touring experience based on your preferred attractions, experiences, and dining, providing you with a flexible itinerary to enhance your theme park touring. The DAS can be used in conjunction with this service.
Disney’s Disability Service also offers
pre-registration from the comfort of your home with
DAS Advance Planning. You can participate in a live video chat anywhere from 30 days in advance of your visit, but no less than 2 days before your arrival. During your video chat, the Cast Member will take a quick photo of the Guest who needs the accommodation, and the Cast Member will be able to book up to 2 one-hour return windows for select attractions and experiences. You will also be able to make additional DAS self-selections using your My Disney Experience App, in person at a conveniently located kiosk, at the attraction entrance on the day of your theme park visits, or
after entry in a theme park, please stop by Guest Relations with all in your travel party, including the Guest needing the accommodation.
May I direct you to Disney’s
Services for Guests with Disabilities to optimize your visit, and the email for the
Disability Services Team at disability.services@disneyparks.com for any further questions.
We hope this information is helpful, Taylor, and we look forward to assisting you again soon.
Best Disney Wishes ~ Jacqueline