Greetings, Guadalupe, welcome to
planDisney and thank you for consulting us with your question!
I'm so happy to hear that your family will be visiting
The Happiest Place on Earth and that you wish to join them. I apologize for the inconvenience with your Disneyland Resort theme park ticket purchase and in my opinion, without knowing the type of tickets your family holds or the type of theme park ticket you wish to purchase and for which Disneyland Resort theme park my best guesses would be that there may be a
problem with the Disneyland website in terms of the type of browser you may be using on your computer, or that the theme park ticket types for that particular day may be sold out.
One thing you may wish to consider is to purchase a Disneyland theme park ticket with the
Park Hopper Option, which would then enable you to be with your family after 1:00 PM as soon as you visit your first reserved theme park (pending availability). If this option is one that does not interest you, then I recommend refreshing the
Disneyland Resort Theme Park Reservation Availability calendar in case of any potential cancellations, and even consider using the
Disneyland Mobile App to purchase your theme park ticket, and if that doesn't work, then please contact
Disneyland Resort - Tickets for assistance.
Guadalupe, if you do have success with your Disneyland Resort theme park ticket, please proceed to link all the theme park tickets to your
Disney account via the
My Disneyland planning area, or by using the
Disneyland Mobile App, by selecting the three stacked lines on the bottom right to reach your
Welcome page. From there please select
Tickets and Passes to enter each ticket one at a time by entering the ticket ID number, or by scanning each ticket using the barcode. By linking everyone's tickets you will make your planning easier for dining reservations, selecting Disney Genie+ service Lightning Lane arrival windows, entering Virtual Queues and more. Most importantly, by linking your theme park ticket, you will then be able to secure a
Disneyland Resort - Theme Park Reservation.
Tips:Consider saving time at Lightning Lane entrances by adding the
Disney Genie+ service during your theme park ticket purchase, or you can opt into the Disney Genie+ service as soon as you enter a Disneyland Resort theme park by using the Disneyland Mobile App. Plus, if you purchase the Disney Genie+ service you will enjoy unlimited digital downloads of
Disney PhotoPass service attraction photos including Magic Shots from your day.
Enjoy the convenience of
Mobile Food & Beverage Ordering using the Disneyland Mobile App!
I hope this information is helpful, Guadalupe, and I wish you luck with your Disneyland Resort theme park ticket to enjoy your day with your family.
Jacqueline