Mom And Daughter Magic Kingdom Cinderella's Castle
  • On Oct 6, 2008
    Vanessa from OH Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hello, I was wondering if you could tell me when you usually recieve the booklet and luggage tags used for DME. We are leaving Dec.10th and have yet to recieve anything. Thanks alot!

    Hi Vanessa,

    You should receive your Airport Transportation Booklet and luggage tags approximately 14-21 days prior to your departure when you have signed up for the Magical Express Service.  If you haven't received your booklet and luggage tags just less than 2 weeks prior to leaving I would call WDW at (407) 939-7675 and speak with a cast member.  Just ask the cast member to double check if they had been sent and express your concerns.  There was one of my trips where I didn't receive this packet, but because I was renting a car at the airport I did not need to use the Magical Express Service after all, so it really didn't bother me (It never did come by the way).  On another one of my trips, I did need to use the Magical Express Service and had not received the luggage tags, I called and spoke with a cast member and they told me they had not been sent for some reason and they sent the package to me with a courier service which took only 2 days and I had them just before I left.  I hope this still have some time where I am sure they will come, but just in case you can always call and double check that you have been registered (mistakes do happen....even in the most magical place on earth!). 

    Best wishes,
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Meet the Panelist: Brigitta, British Columbia

I am a Canadian citizen working in the tourism industry. My Disney World experiences started with my family when I was just a little girl. I have continued this tradition with my daughter who has been there now more than 15 times. Learn More About Brigitta

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