Girl at Disneyworld
  • On May 17, 2023
    Lori from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was wondering if children with a make a wish pass have to join the virtual queue or can they just walk on the ride?

    Hi Lori,

    Thanks for bringing your special Walt Disney World Resort question to us here at planDisney!

    You are going to have a wonderful summertime visit to The Most Magical Place on Earth. As a Make a Wish Guest, you will need to check with your Make a Wish coordinator regarding specifics about your visit. Your coordinator should be able to confirm everything included and other details to share with you, such as navigating the Virtual Queue attractions.

    You may also want to ask your coordinator about the Disability Access Service (DAS), which helps Guests, who find waiting in conventional queues a challenge due to a medical condition, to have a more magical vacation. While DAS doesn’t provide immediate access to attractions, it allows Guests to request a return time comparable to the current standby wait for an attraction. 

    Determining if DAS is the best accommodation for Guests is handled on a case-by-case basis. To determine if your Make a Wish Guest qualifies for DAS before your vacation, you must pre-register for a live video chat with a Cast Member. This can be done on the Walt Disney World website as early as 30 days but at least 2 days prior to the park visit.

    To pre-register for a live chat, simply go to the Registering for Disability Access Service page. Be sure to read the information as you scroll down the page to find “Ready to Chat with a Cast Member?” You will need to read and agree to the Terms and Conditions by selecting the blue Terms and Conditions button. Once you have completed that step, you will return to the previous page and will see that the “Request Live Video Chat” button will now be blue. Just click there and you will enter the queue for the chat with a Cast Member.

    Please be aware that the Guest who is requesting DAS will need to be present on the chat. And of course, make sure you have your video and audio ready to go so you will be on your way with the chat as soon as a Cast Member is available.

    Now, if DAS is right for your situation, you will be offered the opportunity to make DAS Advance selections before your visit, which is a helpful way to begin planning. During the video chat, the Cast Member will help you make these plans, so be sure to download the My Disney Experience app prior to registering for the chat. You may make more plans on the day of your visit in the My Disney Experience app.

    Following Walt Disney’s vision to create welcoming places for all Guests, Walt Disney World Resort offers a variety of special services for Guests that I encourage you to check out as well. 

    Lori, whether or not DAS is right for your situation, please write back to me and I’ll be happy to help you with other ideas to help create magical memories for your vacation. 

    Wishing you lots of pixie dust, 
thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi friends! I'm Shannon, a dreamer and a doer who loves exploring everything from the new to the nostalgic at Walt Disney World Resort. For three generations my family has been making Walt Disney World memories, so I know about creating a lifetime of magical memories at any time of life. Whether it's your first or 50th Disney vacation, an ultimate dream trip, or a quick getaway, I'll help you navigate your planning so you can create your own magical memories!

Learn More About Shannon

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