Overview Shot of Disneyland
  • On Jul 14, 2022
    Eléa from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    In 2019 I won a package with 4 park hopper tickets along with other gift cards but due to covid have been unable to use any of the package offerings and the tickets expired 1/12/21. Can these please be extended?

    Hey there, Eléa! Welcome to planDisney. Wow! That's so exciting that you won a package that included park hopper tickets to Disneyland Resort!

    Unfortunately, I am not quite as magical as Guest Services and do not have access to Guest accounts or the ticket system. The panelists here at planDisney are Guests, just like you, who just love visiting the Disney parks so much that we want to share our knowledge and tips with other Guests. If you have standard theme park tickets that have expired are eligible for you to use the purchase price of these tickets to put towards new tickets of equal or greater value. However, I am not sure what kind of tickets these are since you said you won them in a package. If they were a donated purchase they may be eligible. If they are comped tickets, these sometimes have different terms and conditions and aren't eligible for upgrades. All of that to say, it is best if you contact Ticket Services. They should be able to look at the ticket ID numbers and figure out what your options are for these tickets.

    Once you get the tickets all figured out, be sure to link the new tickets to your Disney account as soon as possible. This is because now you need your tickets, as well as theme park ticket reservations to enter the parks. Once your tickets are linked, head to the Ticket and Reservation Details page, and follow the prompts to select your days and the park you want to start each day in. You will be able to switch parks and park hop after 1:00 p.m. each day.

    Eléa, thanks again for stopping by! Be sure to come back with any other questions you have once you start planning all the details! See you real soon!

thumbnail image for Carrie

Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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