Hey there, Eléa! Welcome to planDisney. Wow! That's so exciting that you won a package that included park hopper tickets to Disneyland Resort!
Unfortunately, I am not quite as magical as Guest Services and do not have access to Guest accounts or the ticket system. The panelists here at planDisney are Guests, just like you, who just love visiting the Disney parks so much that we want to share our knowledge and tips with other Guests. If you have standard theme park tickets that have expired are eligible for you to use the purchase price of these tickets to put towards new tickets of equal or greater value. However, I am not sure what kind of tickets these are since you said you won them in a package. If they were a donated purchase they may be eligible. If they are comped tickets, these sometimes have different
terms and conditions and aren't eligible for upgrades. All of that to say, it is best if you contact
Ticket Services. They should be able to look at the ticket ID numbers and figure out what your options are for these tickets.
Once you get the tickets all figured out, be sure to link the new tickets to your Disney account as soon as possible. This is because now you need your tickets, as well as theme park ticket reservations to enter the parks. Once your tickets are linked, head to the
Ticket and Reservation Details page, and follow the prompts to select your days and the park you want to start each day in. You will be able to switch parks and park hop after 1:00 p.m. each day.
Eléa, thanks again for stopping by! Be sure to come back with any other questions you have once you start planning all the details! See you real soon!
Carrie