Walt Disney World Holiday decoration on Main Street
  • On Dec 20, 2022
    Roger from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My wife's Disney account is duplicated, so one of her profiles shows up on the accepted list, and the other does not. What do we need to do to fix this?

    Hi Roger,

    Welcome to planDisney and thank you for your question! Your vacation is coming up, how exciting!

    If your wife’s account is duplicated, there’s an easy way to fix that; you’ll simply delete one of the accounts. Before you do, you’ll want to triple confirm the account you’d like to keep. Most likely it’ll be the account that has your family’s tickets and Theme Park Reservations on it. 

    To confirm, I suggest going to her My Disney Experience Account online, then checking “My Plans”. On that page, she should see her tickets and reservations if everything is linked up. This is the account she’ll want to keep.

    Next, she’ll want to sign into her other account that she’s not keeping. Once she’s in, have her hover over the “My Disney Experience” tab in the upper right and select her name. She’ll see her character at the top of the next page and will want to select “Account Settings”. Finally, once she’s on the “Disney Account” page, she’ll scroll down to the bottom and select “Delete Account”. 

    If the above steps aren’t working for any reason, you can always connect with the My Disney Experience, MagicBand and MagicBand+ help desk! The Cast Members would be able to walk you through the process step by step if needed.

    I hope this “Bit By Bryanna” is useful as you prepare for your upcoming trip. If you have any other planning or vacation questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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