Mom And Daughter; Magic Kingdom; Cinderella's Castle; AA; Mickey Balloon
  • On Sep 29, 2013
    Gareth from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My wife is in a wheelchair and we appreciate the accessibility allowed to disabled guests. I have recently heard that  Disney is changing the rules. Can you tell me how?

    Hi Gareth,

    The Guest Assistance Card that you are familiar with will be replaced with the new Disability Access Service Card on October 9th. This new system will still accommodate Guests who are unable to wait in a conventional queue due to a disability, it will just be different than the system that you are currently used to. Due to the increasing volume of requests that Disney receives for special access to their attractions, they are changing the process so that it creates a more consistent experience for all Guests while providing accommodations for Guests with disabilities. This new Disability Access Service Card will offer Guests a return time for an attraction which is based on the current wait time.

    Please rest assured that Disney has an unwavering commitment to making their experiences accessible to all Guests and that will not change. 

    You will want to contact Guest Relations upon arrival to discuss your assistance needs.

    Recently the Disney Parks Blog shared an update on the Guest Assistance Card Program. Be sure to click the link I provided to read that update.

    Wishing you countless magical Disney memories,

thumbnail image for Kaylene

Meet the Panelist: Kaylene, Massachusetts

I'm a blessed Mom of five fabulous kids, a Disney Vacation Club member, and an Annual Passholder. I've stayed in every Disney Resort on property, and I've traveled to Walt Disney World Resort with infants, toddlers, tweens, teens, grandparents, and on countless multi-generational family vacations! Learn More About Kaylene

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