Mom and Dad planning vacation
  • On Sep 8, 2021
    Mark from WI Asked

    My wife and I have two My Disney accounts and want to end one and put everything on the other one is it possible without calling in?

    Hi Mark,

    Welcome to planDisney! I am so happy to see you all using My Disney Experience to plan!

    A few months ago, my husband and I had a similar dilemma. I noticed that his Annual Pass was not linked to my account. He never used his My Disney Experience account, so we contacted a Cast Member in Website Support. Although that Cast Member said we could have created a new managed profile for him in My Disney Experience account, they did the work for us to make sure that all of the resort reservations and Disney Park Pass system reservations remained in tact. It took some time but the Cast Member was able to make sure everything stayed linked.

    Since I had to call a few times this week, I understand that you may want to avoid a long wait time. I had ticket issues to correct. But, typically, when I am calling Website Support, the hold time is not as long and I get connected to a Cast Member who can resolve my issue.

    After you get those accounts sorted, planning will be even easier. I make all of the plans for our family although one of our girls is quite adept at making advanced dining reservations. As you continue to plan, review the dining reservation window and be sure to make a few reservations. Also take a few minutes to review some of the new and upcoming features in the My Disney Experience Mobile App like Mobile Dine Check-in and Disney Genie service.

    Mark, on our most recent trip, we had the best time! Find some matching gear, map out your plans, and get ready to make some memories!

    Magic and memories,
    Donyell
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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