Family with Mickey and Minnie
  • On Nov 10, 2019
    Josue from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    my wife purchase a online ticket under my name but is suppose be my wife grandma ticket can this mistake be fix

    Hello, Josue! 

    I’m so glad to hear you are planning a visit to the Happiest Place on Earth. With your Disney eTickets in hand, you are nearly all set! For your convenience in associating tickets with individual guests, names are electronically assigned to eTickets. Sometimes minor errors happen. And those names may be misaligned with the intended guests. Not to worry though. In the end, tickets are matched with the guest who actually uses the ticket by their photo that is linked with the ticket when it is first activated at the park entrance. A physical card will also be printed at that time. You will take that opportunity to write the name of the guest on the printed ticket at that time. With that hand-written name on the ticket, you will be able to tell by the ticket number which guest is actually associated with which ticket in the Disneyland app.

    The unique ticket number printed on the ticket cards or displayed in the Disneyland app can then be used to keep things straight for purposes of park re-entry. That number will also come in handy for managing Disney FASTPASS if you have Disney MaxPass added to your tickets.

    You are going to have a great time during your multi-generational visit to the Disneyland Resort. There is something for everyone to enjoy. From world-class entertainment to classic attractions, the whole family will find something to enjoy. While you are visiting the Disneyland Resort, be sure to take advantage of the Disney PhotoPass service to capture those special memories. If you have Disney MaxPass added to one or more of your tickets, unlimited downloads of your Disney PhotoPass photos are included!

    Have a Zip-a-Dee-Doo-Dah time, Josue!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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