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Couple enjoying drinks at the Bayou on the Wish
  • On Feb 9, 2024
    Rich from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My wife has had the navigator app on her android phone for over a year. When she went to login it told her that the app was not compatible with her device. What do we do

    Welcome to planDisney Rich!  The Disney Cruise Line Navigator app is your map to all daily activities, your rotational dining schedule, and the chat feature to communicate with your wife while on board the ship so I understand why you want to get the app working.

    My first suggestion would be to make sure she has the most updated app version on her phone.  If she does and she still cannot log in, my next suggestion would be to uninstall and then reinstall the app.  I have had to do this before, and it helped so I hope it is the key to get the app back working for her.  If not and your wife is still having issues logging in, the next step would be to contact Disney Cruise Line directly for technical support. 

    I hope this sets you back on course to plan your next Disney Cruise Line vacation or get ready to check-in for one you already have booked. If you have any other questions, do not hesitate to sail back to planDisney for help.

    Adventure is out there!
    JoVonn
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Meet the Panelist: JoVonn, Georgia

Hi there! I am JoVonn from the Peach State of Georgia, and I love sailing the high seas aboard Disney Cruise Line.  Over the last ten years, I have enjoyed being a voyager along with my son and sister, making memories and having adventures.  I look forward to helping you plan your next vacation.   Learn More About JoVonn

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