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  • On Jun 13, 2017
    Daniel from MI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, my wife and I just got back from WDW vacation, and on our Disney Springs excursion came across a few items at Art of Disney we liked but not sure. If we want to purchase them via mail order over phone, do you know if we can get our DVC discount?--Dan

    Hi Daniel, and thanks for visiting the Disney Parks Moms Panel with this great question.

    Occasionally I have returned from a vacation at Walt Disney World regretting not having purchased a special something I came across during my travels. Fortunately Disney makes it easy to shop remotely from the comfort of home, taking great care to retrieve, package and ship those items to us.

    Walt Disney World Merchandise Guest Services is open Monday to Friday from 9 a.m. to 5:30 p.m. Eastern and can be reached by phone at (877) 560-6477 or by email at Merchandise.Guest.Services@DisneyParks.com.

    Most of the items at Art of Disney at Disney Springs will be considered "Gallery" items. Therefore, when calling (877) 560-6477, you will want to press option "2" and a helpful Cast Member will be able to assist you in tracking down whichever items you were interested in purchasing from Art of Disney. The more specific you can be when describing the item the better.

    If any of the items you are interested in purchasing qualify for the Disney Vacation Club merchandise discount (which is currently a fantastic 20% off as part of the Membership Magic Ever After celebrations this yEAR), the Merchandise Guest Services Cast Members will apply it to your purchase. However, do be aware that a number of items offered at Art of Disney will not qualify for the DVC merchandise discount, including any original art or items from the Artist Sketch Program. Please note as well that shipping fees will apply.

    Should you have any other questions regarding anything at all related to your Disney Vacation Club membership, please be sure to send us your question. We would be happy to hEAR from you!

    Happy Shopping,

    Trish
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Meet the Panelist: Trish, Nova Scotia

Hi! I'm Trish from Canada, a single mom to two kids and a proud Disney Vacation Club member. In my circle of friends, I have a reputation for gravitating to any discussion involving Disney Parks and Resorts and would welcome the chance to share my experiences with you. Have you ever wondered what Disney Vacation Club is all about? Trying to decide if membership is right for your family? Have a question about visiting a Disney Vacation Club Resort? If so, you have come to the right place!

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