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  • On May 6, 2022
    Christopher from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why is it that I upgraded my Southern Cali tickets to a key pass and selected the key pass, I was automatically given a imagine key?

    Welcome to planDisney, Christopher! I'm happy to help.

    We've been getting questions from guests in similar situations. I am happy to hear you were able to upgrade your Southern California Resident Tickets before they expire. I can tell you've done your research, so good job! Typically, you should see two options when upgrading tickets to a Magic Key Pass on the Disneyland Mobile app. I'm sorry they did not offer the Enchant Key on the upgrade.

    If you are still interested in the Enchant Key, you can upgrade in person at one of the Disneyland Resort Main Entrance Ticket Booths (please note that you will need to pay for the upgrade in full). If you have any current theme park reservations, you will lose them if you decide to upgrade. Therefore, I would suggest visiting the theme park first and upgrading at the end of your park visit.

    I know this is not the magical answer you were hoping to hear, Christopher. I sincerely hope everything works out, but if you have any questions, please feel free to call a Magic Key specialist at (714) 781-7277. In the meantime, I hope you get the chance to visit the Magic Key Terrace. It's a great place to unwind and enjoy a few drinks with friends after a day at Disney California Adventure  Park, and you can't beat the view! We hope to see ya real soon!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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