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  • On Aug 2, 2022
    Stephanie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why are my tickets showing on my app but not my reservation?

    Welcome, Stephanie, to planDisney!

    I’m so glad that you downloaded the Disneyland Mobile App. For my family and me, the app makes your trips to the Happiest Place on Earth so easy and carefree. You can use the app to Mobile Order Food and Beverages, check wait times for attractions, and book Lightning Lanes if you have Genie+.

    When using the app, you can store and see your theme park tickets by clicking the menu button, then “Tickets and Passes.” As for your reservation, that can be viewed on the home page of the app. Under “Upcoming Plans,” you will see your next park reservation date listed. If you don’t see the reservation there, I recommend visiting My Reservations on the Disneyland Resort website to confirm a reservation was secured.

    I hope you have a magical time and don’t forget to Mobile Order some yummy food, like one of my favorites, the Toasted Cheese Sandwich at the Jolly Holiday Bakery Cafe.

    Happy planning,
    Lola
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Meet the Panelist: Lola, California

To all who come to planDisney, welcome! I'm Lola, a Disney-obsessed mom of one from sunny California. Having grown up just a short drive from Sleeping Beauty Castle, Disneyland Resort quickly became my home-away-from-home. My favorite thing about Disneyland Resort is that it is the perfect playground for people of ALL ages. I am honored to help you, your family and your friends plan a magical experience at Disneyland Resort! Learn More About Lola

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