• On Apr 14, 2021
    Amanda from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why are the tickets I linked on my app not showing up when I login online on a regular computer? I am going to be buying tickets on the 15th in order to have my entire group go but my tickets I purchased last year are only showing up in my app

    Hi, Amanda!

    Welcome to planDisney. It sounds like you’re as happy as I am that the gates of Disneyland Park and Disney California Adventure Park will open again very soon. My family and I can’t wait to get back to the magic of the Disneyland Resort!

    You may not be able to view your already-linked tickets under the “My Disneyland” tab when logged into your account on Disneyland.com, even though there is an option to link tickets there. However, if you linked them in the app previously and you do see them in the “Tickets and Passes” section of the Disneyland app, rest assured that you will be able to make theme park reservations when you’re ready.

    Making your reservations with the online system is easy with the Disneyland app! On the home screen of the app, you’ll see “Park Reservations.” Tap the “Manage or Make Reservations” link and you’ll be taken to the theme park reservations page. Tap “Book Theme Park Reservation'' to create your party. On the next screen, all your linked tickets should appear and you can select which tickets you want to use to create the reservation. After just a few more steps, you’ll be all set!

    I hope this helps, Amanda. Please stop by again if you have any more questions as you prepare for your visit to the Happiest Place on Earth! 

    Wishing you magic,
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Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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