Family with balloons at Grand Floridian
  • On Mar 10, 2022
    Farrah from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why does it say “not eligible” for me, or any of my family members when I try to get Genie+?

    Hello Farrah,

    Summer will be here before you know it and so will your magical vacation! Genie+ is a great way to be able to shave off some time waiting in lines, giving you and your family a chance to experience more attractions or be able slow down a bit and have more time to shop and enjoy all of the live entertainment throughout the parks

    If you didn't add Genie+ for your entire stay when you purchased your park tickets, the easiest way to get it is to add it on each day of your visit. Until the day of your park reservation, when you try to purchase it on the My Disney Experience app, you'll see that you are not eligible. Don't worry, you'll be eligible to purchase Genie+ on the day you head to the parks, starting at midnight. If you aren't a night owl, that's okay too, I find that purchasing Genie+ as soon as you wake up works really well. Then at 7:00 AM you'll be able to make your first Lightning Lane selection. 

    Some attractions get booked faster than others, so if Slinky Dog Dash, Jungle Cruise, Test Track, Millennium Falcon: Smugglers Run are on your "must do" list, try booking those first, or consider riding some of those attractions using the standby line when you first enter the park.

    Hope this helps. Enjoy Genie+ and its phenomenal cosmic power!

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Meet the Panelist: Diane, Georgia

After spending 25 years in RI, my husband and I relocated to GA with our youngest, who is now in high school. I took my first trip to Walt Disney World when I was 11 and I have traveled many times since then with all different party sizes. From creating our first itinerary as a honeymooner to later creating magical experiences for our multigenerational family gatherings, every aspect of planning a vacation has been pure joy to me.  Learn More About Diane

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