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  • On Nov 11, 2023
    Chloe from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why is it not showing up on my account that I am a Silver Club member when I went on a Disney cruise last September?

    Hi Chloe, 

    Welcome to planDisney and thank you so much for asking us a question!

    I’m so sorry to hear that your Castaway Club status isn’t showing up in your profile. It may not be showing up in one page but be otherwise associated with your account. You can check the “Membership & Passes” link by clicking the “My Profile” link under the “Already Booked” tab of the Disney Cruise Line website. You can also check the Castaway Club link (under the same tab) or even the “My Cruise History and Folio” tab to see whether your sailing last September pops up there. 

    If you really don’t see it anywhere, then I strongly recommend that you email or call Disney Cruise Line to see what’s up. Please have your previous cruise’s reservation number handy so that the Cast Member who will be helping you can look up your information more easily.

    Please don’t hesitate to come back and see us, especially if you have any questions about the perks associated with your Silver Castaway Club status!

    Have a Magical Day, 

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Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

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