• On Feb 21, 2021
    Susan from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why can I not get a part reservation for Hollywood Studios when we are passholders? Its saying that passholder reservations are available but it won't let us book it because we are staying on property also, which there isn't availability.

    Hi Susan! Welcome to planDisney.

    Thank you for sending us your awesome question about the Disney Park Pass reservation system. As a fellow Walt Disney World Resort annual passholder, and someone who has used the Disney Park Pass reservation system many times, I am thrilled to help answer your question.

    Susan, I recently had the same issue you are having. I was unable to fix this issue myself so I turned to our pixie-dusted Cast Members!

    According to the Cast Member I spoke to, the My Disney Experience account system was prioritizing my Disney Resort hotel stay over my annual passholder status. In turn, the Disney Park Pass reservation system was trying to make my reservations as a Disney Resort hotel Guest instead of as an annual passholder.

    I had it all sorted out by speaking to a friendly Cast Member via the V.I.PASSHOLDER support phone line. The telephone number for V.I.PASSHOLDER support is (407) WDW-PASS or (407) 939-7277. You can also reach V.I.PASSHOLDER support via email or by accessing the online chat feature on the Walt Disney World Resort help center website

    I hope you can get this issue fixed, Susan, so that you can make your Disney Park Pass reservation as soon as possible. It seems you are well on your way to a magical Walt Disney World Resort vacation! Don’t forget to familiarize yourself with the many changes happening during the phased reopening of Walt Disney World Resort.

    If you have any additional questions, please visit planDisney again. We are all EARS!

    With a Sprinkling of Pixie Dust,

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Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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