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  • On Dec 4, 2022
    Suhair from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why can I not see my family in the Disneyland app like the Disney world app? I can not link them even though we have been to Disney world many times. I can not see their profiles in Disneyland and they are not linked to my account

    Welcome to planDisney, Suhair!

    I'm so glad you stopped by with your question. It's a good question. One that I asked myself when I first visited the Disneyland Resort. Like you, I am more familiar with Walt Disney World Resort and My Disney Experience.

    Your My Disney Experience account allows you to create a Family & Friends list. This is how you link people to your account. However, Disneyland uses a different system called My Disneyland. As you've found out, this system does not allow you to create a Family & Friends list. 

    So how on earth do you link friends and family members across different accounts? Here's what I do, Suhair: I link everyone's tickets to my Disneyland account. Since I'm usually the main planner, this enables me to book everyone's Lightning Lane selections using Disney Genie+.

    To link the tickets is really easy. Simply open up your Disneyland Mobile App and then tap the three horizontal lines on the bottom right. Then tap "Tickets and Passes" and then "Link Tickets & Passes." You'll then have two options: you can either scan the barcode of the tickets you want to link, or you can manually enter the ID numbers. Once you do that, the other tickets will be linked to your account. You'll then be able to make Lightning Lane selections for anyone who has Disney Genie+. They can also link your tickets to their account by following these same steps.

    I hope that's helpful, Suhair. I trust you'll have a truly magical time at The Happiest Place on Earth. Thanks for choosing to be our Guest.

    ChEARS!

    Mike
thumbnail image for Mike

Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
Learn More About Mike

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