Mickey and Minnie Statues in Front of Cinderella's Castle During Fireworks
  • On Dec 6, 2023
    Jackie from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why am I not eligible to purchase genie plus

    Hi Jackie,

    Welcome to planDisney! I'm glad you stopped by and am happy to help find a resolution to your tech dilemma. 

    Disney Genie+ Service can be purchased by guests with valid admission and theme park reservations beginning at midnight on the day of their visit. I'm not able to see your current admission entitlements but if you don't have a theme park ticket and reservation for today, you won't be able to purchase Genie+ through the My Disney Experience App. I'm hopeful that you are just preparing for an upcoming trip and not yet onsite. If you are currently at Walt Disney World Resort, you'll want to visit the Guest Experience Team, found under blue umbrellas in each park, for technical assistance.

    I experienced a similar issue last year and was unable to purchase Genie+ on two separate mornings. Thankfully, I was staying at Disney's Art of Animation Resort and was able to quickly walk over to the Front Desk for assistance. Apparently, there was some technical issue happening in the app on both of those days, but the Front Desk was able to purchase Genie+ on my behalf which automatically populated in the My Disney Experience App. If you are on-site and experience the same issue tomorrow you should be able to stop by your resort Front Desk for assistance. I want to mention that neither my MagicBand+ nor the credit card on file for my resort reservation could be used to complete the purchase. Instead, I had to have my credit card physically available as a method of payment. Hopefully, that saves you from running back and forth between your room and the resort lobby at 6:45 a.m. as I did.

    Once you've completed the purchase you'll be able to begin making Lightning Lane selections at 7 a.m. on the date of your visit. If you are staying at a Disney Resorts Collection Hotel you'll also be able to purchase up to two Individual Lightning Lane entries in addition to or instead of Genie+ each day. If you are not staying on-site you can begin purchasing those when your desired park officially opens for the day.

    I hope this helps clear up any confusion, Jackie. If we can answer any additional questions please come back and let us know. You are also welcome to call a Cast Member for further assistance.

    Wishing you a magical day!
    Amy
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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