Aurora; Sleeping Beauty: Cinderella's Royal Table; AA; girl with tiara; meet and greet; Magic Kingdom
  • On Mar 6, 2024
    Jada from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why can i not see my childrens magic bands on my app but another person in the group in another room can?

    Hi Jada,

    Welcome to planDisney!

    Let the magic begin! It looks like you are visiting the Walt Disney World® Resort soon and that makes me smile. I can picture the perfect packing you are doing now!

    It sounds like your children may have profiles managed by someone else in your party. This could have happened if someone else booked the rooms and/or vacation package and created profiles for them in the booking process. Since you have a trip coming up so soon with theme park tickets and, perhaps, dining reservations and other activities linked, I suggest that you contact a cast member in Website Support to get those profiles managed by you. The cast member can make sure that all existing experience reservations stay in place. I had a similar issue with my husband who had an old profile that we had forgotten about and I had created a new one to be managed by me. A cast member deactivated his old account and made sure all reservations were correctly linked to the one managed by me.

    As you make those final preparations, I do have a few additional suggestions. If you have not secured any advanced dining reservations for Topolino's Terrace - Flavors of the Riviera, Akershus Royal Banquet Hall, or Space 220 Lounge, consider making one. We adore Topolino's Terrace - Flavors of the Riviera and Akershus Royal Banquet Hall for breakfast. Space 220 Lounge is perfect for lunch. Quite honestly, I appreciate the calm energy of the restaurant and the food is quite good.

    Jada, while I know you will have fun with those MagicBands, I also suggest that you make sure you set up Disney MagicMobile Service. Inevitably, someone in our group loses or forgets to wear a MagicBand at least once. With Disney MagicMobile Service, you can add that park admission to your Apple or Google Wallet on select mobile devices.

    For good measure, I sent a wish to the Evening Star trusting that your travels will be safe and the memories you make priceless!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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