Hey there Megan, and a warm Canadian welcome to planDisney!
There's really nothing like getting ready to escape the freezing January temperatures in Ontario with a trip down to sunny Florida, and while I absolutely love being able to help fellow Canucks with tips, advice and strategies when they get down to Orlando it's important to remember that planDisney isn't quite the same thing as a website troubleshooting resource so while it's a
good idea to write to those folks directly I can still offer you some insight in the meantime since you're already here.
It might surprise some folks when they discover that the Walt Disney World Resort website has several different versions depending on the geographical part of the world each guest is from, that often vary based on the information presented and the things that can be accessed. For example, the
Australian version of the website don't provide the ability to make reservations or view pricing for the
Disney Resort Hotels, so it's a good idea to check to make sure that you're accessing the one appropriate to where you're located - especially if you're completing your booking from Canada and want to take advantage of the
Special Offers, Deals & Discounts on rooms and tickets that sometimes pop up throughout the year!
I reached out to the
Cast Members at the Help Center (which is something that I highly recommend that you do with the Chat option while you're logged in to your MyDisney account) and they suggested clearing your cookies or your cache, trying another browser or computer first to try and pinpoint where the issue may lie. They can also help you directly
over the phone - bearing in mind that these numbers are currently based in the United States and not toll-free - in order to help you check hotel availability and complete your reservation. Alternatively, many Canadians and international guests alike choose to take advantage of the services of a professional travel agent who is highly skilled and experienced with Walt Disney World Resort vacations to save on spending time on long-distance calls and snag bookings if they're having difficulty doing it themselves.
Here's hoping that those Cast Members can help you sort out your booking, Megan and I highly encourage you to come back to us here at planDisney when it comes to the things you can look forward to experiencing when you're at Walt Disney World Resort. I'm personally very partial to the
EPCOT International Festival of the Arts which will have just begun before you arrive, so be sure to stay tuned to the
Disney Parks Blog for more details about what you can expect as far as all of the entertainment and Disney Eats to enjoy!
Wishing you all the best on your quest to reserve a room in time for your trip!
Prince