Roundup Rodeo BBQ Entrance; Hollywood Studios
  • On May 26, 2024
    Courtney from South East Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why isnt the official timekeeper working on my Disney experience? I have my reservation and tickets linked but I can’t see a countdown.

    Hi Courtney,

    Thank you for dropping by planDisney with a question!

    It sounds like you share my love of counting down the days to our next Walt Disney World® Resort holiday! If you are trying to see the countdown in the website version of My Disney Experience, try the My Disney Mobile App if you are able to download it. The IT person I spoke with confirmed that the countdown clock is no longer visible from the website. I also double-checked my own reservations and I can see the countdown clock in the mobile app - just click on Hotel Reservations in the mobile app.

    If you have the mobile app yet still cannot see it, try uninstalling and reinstalling the app. If this does not work, I suggest that you contact a cast member in Technical Support. Whenever I have called the Website Support folks in the U.S., they have been incredibly helpful. 

    As you continue to plan, I hope you have strategized around which days will be theme park days and which days will be resort relaxation days. We always plan at least one resort day and we plan for time at Disney Springs. Our girls particularly love to do some independent shopping at Disney Springs and then we get back together to do dinner at Chef Art Smith's Homecomin'.

    Courtney, I hope this helps! Sending a little extra pixie dust as you make those final plans!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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