Christmas on Main Street
  • On Mar 20, 2022
    Victoria from OK Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why isn't let me make a payment on my trip in December?

    Greetings, Victoria!

    Welcome to planDisney! Thank you so much for stopping by with your planning questions. I am so sorry to hear that you are unable to process a payment for your upcoming adventure. I have a few tips and tricks that I can share, no magic wand required! 

    Your starting point for online payments is My Disney Experience. If you have not created an account yet, Hakuna Matata! It only takes a few moments to create one. Once your account is set up, be sure to link all of your upcoming travel plans. Payments can be made in My Disney Experience on the Walt Disney World website. Select the My plans option from the My Disney Experience drop-down menu. This page will show your upcoming itinerary details including your Walt Disney World Resort hotel information. Below your resort information, you should see a confirmation number, a remaining balance, and a blue link titled "Make a Payment". Select this link to process your transaction in just a few easy steps. It is important to note that payments made toward an existing vacation package can only be made on the website. The My Disney Experience mobile app does not have this ability. 

    I also want to mention that if you booked your upcoming adventure through a travel professional or agency, you will need to process your payments directly through them. You will not see this option in My Disney Experience. 

    If you are still unable to locate the make a payment option I would recommend reaching out to a friendly Cast Member with Disney Resort Hotel Reservations. They will be able to assist you in confirming that your reservation is linked to your account and help you process a payment by phone. 

    I hope that these tips helped you access the payment option so that you can get back to planning the best trip ever! You are visiting during such a magical time. The holidays at Walt Disney World are truly spectacular. Twinkling lights, uniquely themed Christmas trees, and a little snow on Main Street U.S.A. are sure to create lifelong memories for you and your Ohana. 

    We'll see ya real soon!
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Meet the Panelist: Tammy, Illinois

Hey Everyone! I'm Tammy. My Ohana and I live in the Northwest suburbs of Chicago. I am a preschool teacher and I also coordinate events for youth and families. I have been visiting Walt Disney World Resort since I was a teenager. I'm always looking for a new adventure to explore or an amazing snack to try. I love to share my tips and experiences because I want to help make all trips as memorable and magic as my travels have been.  Learn More About Tammy

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