• On May 6, 2018
    Tatiana from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Why when I’m trying to get fast passes on the app it tells me that my fast pass limit has been reached? & I haven’t gotten fast passes for the days I’ve chosen.

    Hi, Tatiana! I am so sorry you are having a bit of difficulty with your FastPass+ selections. I have a few ideas to run by you, so let's get that magic wand out and give it a wave to see if we can get your squared away with your plans. It'll do magic, believe it or not!

    The number of days for which you can make FastPass+ selections is going to depend on the length of your theme park ticket. So, if you have 4 Day Magic Your Way Tickets, then you will be able to make up to three FastPass+ selections at a single park for four total days. Look over the My Reservations and Tickets section within My Disney Experience. Check over the theme park tickets listed for each guest in your party to make sure they are all for the same amount of days.

    Also within My Disney Experience, look over the FastPass+ section. Look to make sure you have not accidentally made an extra day's worth of FastPass+ selections. By chance are you an Annual Passholder? At this time, Annual Passholders are able to make seven days of FastPass+ selections within a 30 day period. I had this come up last year, when I was visiting twice within a month. I did have to strategically plan which days I wanted to go ahead and make FastPass+. Once I used one day's selections, I hopped on My Disney Experience mobile app and made the last day I needed for the next trip.

    If this information does not help you discover why the system is limiting you on FastPass+ selections, please give a FastPass+ Cast Member a call. Their magic wands are a bit more powerful than mine, so they can look through your account and figure out exactly what is going on. 

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Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

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