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Mom and child as pirates on Castaway Cay; ship in far background
  • On Aug 16, 2025
    Michelle from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why are my guests avatars not showing on our reservations that are linked?

    Welcome to planDisney, Michelle! I hate that you are having technical issues.

    There could be a few reasons that you and your traveling party's avatars are not showing up. Each Guest has to log into their own MyDisney account and select an avatar. If that is complete, I suggest that you make sure you are using the most updated Disney Cruise Line Navigator app or clear the cache on your computer. If you just created the avatars, there is sometimes a delay. You may want to log out and then log back in.

    If those steps do not work, you will need to contact Disney Cruise Line for technical assistance. Cast members are available Monday through Friday, 8:00 AM to 10:00 PM, and Saturday and Sunday, 9:00 AM to 8:00 PM (all Eastern Time). Guests younger than 18 must have a parent or guardian's permission to call.

    Michelle, if you have any other questions, sail back to planDisney for answers.

    Sending you pixiedust,
    JoVonn
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Meet the Panelist: JoVonn, Georgia

Hi there! I am JoVonn from the Peach State of Georgia, and I love sailing the high seas aboard Disney Cruise Line.  Over the last ten years, I have enjoyed being a voyager along with my son and sister, making memories and having adventures.  I look forward to helping you plan your next vacation.   Learn More About JoVonn

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Panelists have received/will receive a Walt Disney World® Resort, Disneyland® Resort or Disney Cruise Line® vacation for panelist and up to three family members and/or park tickets for their planDisney participation. The views expressed on plandisneypanel.com are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.

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