Hi there, Janette! Thanks for stopping by planDisney! I'm happy to help.
With
Disney Genie+ Service, guests can book same-day return windows for many of their favorite attractions, allowing them to bypass the standby line. Typically the Disneyland website will show the add-on Genie+ option when
purchasing new tickets; however, if you are having trouble, try it on the Disneyland Mobile app. Genie+ will be added to the entire length of your ticket (all days of a multi-day visit). If you have an existing ticket, you can only add Disney Genie+ through the Disneyland app on the day of your visit after entering the park.
To purchase Genie+ once you have entered a park:
1. Tap the 3 lines in the lower right of the app.
2. Click on "My Genie Day" and scroll down to the purple line that says "Take Today to the Next Level," and click on "get Disney Genie+ for today" and finally on "Get Disney Genie+ service." You'll need to ensure both valid theme park admission is linked within the Disneyland app and that you (and all guests in your party) have a theme park reservation to use Genie+ and book Individual Lightning Lane selections.
3. If you have questions, call
Disneyland Ticketing at (714) 781-4636.
The Disneyland website has some short
video tutorials that are very helpful. I also recommend looking at the
Individual Lightning Lane Selections, which are considered an "a la carte" purchase (this means they are not part of Genie+; if you want to use the Lightning Lane for these select attractions, you'll have to pay separately).
I hope this helps, Janette. If you need anything else, remember that the planDisney Panel is all ears!
Eean