Star Wars Marketplace
  • On May 22, 2022
    Bryan from AR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why is my Galaxy's Edge Lightsaber not working at all?

    Bright Suns Bryan,

    Welcome to planDisney! I'm so sorry to hear that your handbuilt Lightsaber from Savi's Workshop is not working. Due to all of the mechanics that go into a lightsaber, it is a giant mystery why some experience no issues and others can be glitchy. Either way, the Gatherers of Savi's Workshop strive to have everyone leave with a fully functioning lightsaber. I still remember how much care, thought, and resources went into building mine, so I can only imagine how frustrating that must be to have yours not be working. I do have a potential solution for you, so hopefully, we can avoid you traveling down the path to the Dark Side (unless, of course, that is where your allegiance already lies).

    I recommend sending a dispatch to a Cast Member at Mail Order Merchandise. You can reach out to them by phone at 1-877-560-6477 or email at merchandise.guest.services@disneyparks.com. If you choose to reach out via phone, they are available from 9 a.m. to 5 p.m. EST, Monday to Friday. They should be able to help you troubleshoot or remedy your lightsaber issues and get you back to wielding a fully functioning lightsaber. Before you reach out to them, please make sure to gather as much information as you can about your Lightsaber, including:

    -the date of assembly
    -receipt details if you still have it
    -and a description of the problem.

    The more information they have, the better they will be able to assist you! I hope they can help you get back to your Jedi training quicker than Han Solo can make the Kessel Run.

    Til the Spires,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, North Carolina

Hey Y'all! I’m Ashley and I live in North Carolina. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our annual passes. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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