Mother and Father; iPad
  • On Feb 1, 2025
    Shannon from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why don't my disney tickets I purchased show up in my account or my app?

    Hey there, Shannon! Welcome to planDisney. I am sorry you are here with a less-than-magical moment. With your trip to Walt Disney World Resort so close on the horizon, let's see what we can do to help you access your theme park tickets

    If you purchased your tickets directly from Walt Disney World and you were logged into your MyDisney account, they should be linked automagically. If this didn't happen, there are a few things to try.

    Let's start with trying to link them online or on the My Disney Experience app

    On a web browser, you can open "My Plans" and select "Link Tickets" under the "Park Tickets" icon at the top of the screen. On the app, you can get to this on the main menu (the "≡" at the bottom of the screen) by selecting the "My Tickets & Passes" tile. Click the "+" at the top of the screen and "Link Tickets & Passes." With either route, you can get to the functions to add tickets manually by typing in your ticket confirmation number, which should be in your email confirmation. 

    If this does not solve your issue, call Existing Tickets and ask a Cast Member for assistance. If you are already at Walt Disney World Resort, you can stop by Guest Relations. They will likely ask for a photo ID and the credit card used to purchase the tickets to ensure they link them to the correct MyDisney account. 

    Shannon, I hope one of these solutions works, and you can start dreaming of a trip that is perfect in every way. If we can help with any other questions, please come see us again at planDisney

    Thinking of the Happiest Things!
    Jana
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Meet the Panelist: Jana, Georgia

Hi, everyone! I’m Jana, a Disney-loving wife and mom from Atlanta. My boys (my husband and sons) are the greatest joys in my life. We have so many magical memories from our vacations at Walt Disney World Resort and aboard Disney Cruise Line. I welcome the chance to share my knowledge and advice in helping you plan your visit to the Most Magical Place on Earth. Learn More About Jana

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