Why does the my disney experience app not allow me to upgrade my pass?

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Answer 1

Hey there Kiara, it's great to welcome you back here!

Unfortunately here at planDisney we can't actually see any of your MyDisney account details or know what kinds of tickets or passes you have, but luckily we can point you in the right direction! In the meantime, since we don't know what kind of passes you're referring to and what you'd like to upgrade to - here's some more general guidance that can get you to the Cast Members who are specifically tasked with handling these kinds of inquiries:

Guests with select ticket types may have the option to upgrade to an annual pass, though they are subject to eligibility limitations and you'll ideally want to speak to a Cast Member directly about what options are available to you. As an Annual Passholder, I always recommend reaching out to V.I.PASSHOLDER Support for anything related to your passes and have found them to be typically quite efficient in resolving any issues guests might have.

If you're having difficulty with your Existing Tickets (not intending to upgrade an Annual Pass) or with the My Disney Experience app itself, both actually currently share the same phone number in the Help Center, and these Cast Members will be more equipped to access your account details and help you from there.

While I wish we could help you out more with this, you're always welcome to come back to us for tips or advice related to your other experiences in and around Disney Destinations instead! When in doubt, if it's anything related to troubleshooting the My Disney Experience app, difficulty with the website itself or with your tickets it's always best to head directly to Cast Members who resolve these situations with guests on a regular basis.

Wishing you all the best on your quest to upgrade those passes ahead of your next Disney adventures!
Prince

Why does the my disney experience app not allow me to upgrade my pass?

Meet the Panelist: Prince, Ontario

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Why does the my disney experience app not allow me to upgrade my pass?”

Meet the Panelist: Prince, Ontario

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Why does the my disney experience app not allow me to upgrade my pass?