Girl with sister and dad in front of Cinderelle Castle
  • On Mar 5, 2021
    Lois from NJ Asked

    Why is my Disney app not showing a card?

    Hello Lois and welcome to planDisney, we're so glad you stopped by with your question!

    Isn't it such a wonderful convenience to have a valid credit card linked to your My Disney Experience account and MagicBand?!  It really does make Returning to a World of Magic at Walt Disney World Resort so much more accommodating when you've the magical ability to charge merchandise purchases, Mobile food orders, or most any other Disney dining costs direct to the portfolio of your hotel room within the Disney Resort Collection.

    Although I don't know for sure why your My Disney Experience account (or indeed My Disney Experience Mobile App) isn't showing a linked credit card for you, I can explain how to double-check any previously stored details - 

    - Firstly, using a desktop computer, sign in to your My Disney Experience account
    - In the drop-down menu, underneath your name, click the blue wording - Profile
    - Scroll down until you see Payment Method, once you've followed that link it will open a new webpage where you can add or edit your credit card billing details. 

    If, however, this still isn't working for you, I suggest speaking directly with a knowledgeable Cast Member by calling the phone number for My Disney Experience, MagicBands and FastPass+ contained within this handy Walt Disney World Resort Phone Directory.  

    And lastly, Lois, you're sure to find some pixie-dusted perks and discounts offered to cardholders of the Disney Premier Visa Card which at present include special vacation financing deals, discounts on Disney shopping & dining, exclusive Disney Character experiences and so much more besides!

    Have a great Disney day ~ Jane
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

Related Video

  • thumbnail image for The best digital tools for Walt Disney World Resort vacations!

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.