• On Nov 22, 2020
    Aracelli from Panama Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why the Disney app doesn't let me buy one picture only?

    Hi Aracelli,

    Thank you for stopping by planDisney with your question, I am happy to help you figure out how to purchase your photo from your recent Walt Disney World vacation.

    I've done a little research and have discovered that there are a few "extra" things which are supported on a web-based browser which are not supported in the mobile device My Disney Experience app.  The ability to purchase a single photo is supported if you log-in to your My Disney Experience via a web-based browser, such as on a computer.  Follow the previous link to be taken to your log-in page.  I have occasionally been able to log-in to my account using my mobile device via its browser (Safari in my case).  However sometimes I have also been automatically redirected to the app whenever I have attempted to do this.  You can certainly try this method if you wish to use your mobile device, but be aware that because of phone carrier and device updates, that may not always be possible.  I have many apps for other companies and I am often automatically redirected to their app when I try to open up their web-page using my browser on my mobile device, so it seems as if this is a common occurrence.

    Aracelli - did you know that if you have several photos from one day, it may be more economical to purchase Memory Maker One Day instead of just a few photos?  If you decide you would like to purchase this product, it is available for purchase in your My Disney Experience Mobile App and you do not have to log-in via a web based browser on a computer.

    Please let us know if you have any further questions, we are always happy to help!


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Meet the Panelist: Brenda, Missouri

I fell in love with Walt Disney World on my very first visit, which took place during my honeymoon. Since then we have added 4 "mouseketeers" to our family and have come to appreciate what a great value a Walt Disney World vacation can be on a budget. As a Physical Therapist and a mom of a large family, I would love to help you plan your next magical trip! Learn More About Brenda

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