• On Sep 20, 2021
    Nicholas from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    why can't I select a reservation when its available?

    Hi Nicholas,

    Thank you for stopping by planDisney with a question!

    It sounds like you might be trying to make advanced dining reservations. If so, I can say that I have also occasionally had glitches in the dining reservation system. If I am having trouble making reservations on the My Disney Experience Mobile App, I switch to using My Disney Experience on my laptop. If I cannot make the reservations on my laptop, I switch to the mobile app. I will say that there have been times when I have searched for dining availability and by the time I tried to make the reservation, that time was gone. As a matter of fact, that happened to me recently while trying to make reservations for Space 220 Restaurant. When I searched, there were two lunch times available, but the mobile app would not allow me to make the reservation. Luckily, I switched to my laptop and was able to get one of those times. Availability can change at any minute. I have learned to keep searching. Cancelations do happen!

    If you are referring to making a resort hotel reservation, availability could also change. If you are looking for a specific property, I suggest that you start your search by selecting only that resort hotel. If you continue to have difficulties, I suggest that you contact a Cast Member in Website Support by phone. Each time I have called, they have provided wonderful assistance. 

    Looking at your arrival date, I do hope you are able to make advanced dining reservations. Even though we use Mobile Food & Beverage Ordering, having a few advanced dining reservations allows us to take a break and get re-energized. A few of our favorite dining experiences include 'Ohana, California Grill, and Cinderella's Royal Table.

    Nicholas, I am sending some reservation pixie dust your way! Once you get those reservations confirmed, review the details about The World's Most Magical Celebration. We are super excited about the debut of Harmonious and Disney Enchantment. I hope you get to see both of these new shows during your visit!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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