A warm planDisney welcome from all of us to you, Jocelyn. Thanks for stopping by the happiest spot on the internet to share your question. I'm so glad to hear that you're a
Magic Key holder and hope that you've been enjoying your year of magic.
I'm even more delighted to hear that you are interested in unlocking yet another year of magic and renewing your pass. I'm sorry to hear that you have been having trouble with your renewal. This is quite curiouser and curiouser, now isn't it? While I can't say exactly why you're experiencing this, I can share a couple of tips that may help.
Magic Key passes can be
renewed up to 30 days before their expiration. If you happen to be outside of this window, that may be the reason why you're not able to renew your pass. If that's not the case, I recommend reaching out to a friendly Cast Member at the
phone line for Magic Key holders. They will be able to work their magic and access your account to see what the challenge might be.
2025 is going to be an especially magical year. Did you see the
2025 Disneyland Resort Event Calendar that was posted on
Disney Parks Blog? There's so much to be excited about. I was also poking around in the Magic Key Portal in the
Disneyland app and saw that the refillable popcorn bucket for Magic Key holders will be returning on January 8th. Woohoo! Gotta love those perks!
Jocelyn, I hope this is helpful and that you're able to get your renewal squared away soon. Please come back to visit us with any other questions that you might have. Here's wishing you another year filled with magic at the Happiest Place on Earth!
Michelle