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  • On Mar 3, 2023
    Dawn from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why can't I purchase Memory Maker in advance of my vacation?

    Hello there, Dawn!

    Making memories with your friends and family at the Walt Disney World Resort is what vacation is all about. I’m thrilled to hear that you are looking into the Disney PhotoPass Product, Memory Maker (Advanced Purchase). Some of my family’s favorite photo albums are from our Walt Disney World Resort vacations, especially when you see how we’ve grown in front of some of our favorite attractions. 

    You should be able to purchase Memory Maker (Advanced Purchase) as long as you purchase it prior to taking photos; however, any photos taken three days prior to the date Memory Maker is purchased won’t be included in the package. Suppose you’ve already tried purchasing the Memory Maker. In that case, it may not be showing up because it does not become active immediately after purchase, and you’ll need to wait at least three days after your purchase to activate the package. Also, if you weren’t signed into the My Disney Experience account when you purchased the Memory Maker, you’ll need to manually link the Memory Maker to your My Disney Experience account.

    Did you know that after you activate your Memory Makeer and download and open the My Disney Experience app on your mobile device, you can share your Memory Maker with up to 25 members of your Family & Friends? To see your friends and family’s photos, press the three horizontal bars in the bottom corner of the app, scroll down, and select “My Profile.” Press the “Family & Friends List” at the top of the page to “Add a Guest” and link members of your party to your account. To see your photos in the My Disney Experience app, press the three horizontal bars and select “Photos.” Seeing all of my family’s photos appear in the app when we split off to do different attractions is a fun surprise.  

    I hope these tips and tricks help give you everything your heart desires. Here's a pro-tip: To take advantage of your Memory Maker purchase, ask a Cast Member where you may be able to find Magic Shots. You never know what Disney character will pop up in your photos when you check them on the app later in the day!

    May the magic be with you!

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Meet the Panelist: Melanie, Maryland

Hello there! I'm Melanie - a Walt Disney World Resort-loving Jersey girl living in Maryland with my Jedi Brewmaster husband and Bluey lookalike dog. Before I was even born, I grew up taking multigenerational vacations with my family at Disney's Beach Club Resort. The Disney force has grown stronger in my family since we took an adults-only voyage aboard Star Wars: Galactic Starcruiser. Whether you want to feel like a Disney Princess or a Jedi-in-training, I can't wait to help you plan a harmonious vacation. Learn More About Melanie

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